As a Visa Travel Agent, you will manage end-to-end visa processing services for clients traveling to multiple international destinations. You’ll act as a bridge between consulates and clients, ensuring a seamless and efficient documentation process while maintaining high levels of customer satisfaction.
Key Responsibilities
* Handle visa processing requirements for tourist, business, transit.
* Guide clients on visa requirements based on destination and nationality
* Prepare and verify documentation, application forms, and supporting papers
* Schedule and coordinate consulate appointments, biometric submissions, and follow-ups
* Stay updated with changing consulate rules, fees, and processing times
* Liaise with embassy/consulate offices for smooth submissions and queries
* Maintain visa records, client communication logs, and timely reporting
* Provide post-submission updates and support to clients until passport delivery
* Collaborate with ticketing, holiday, and customer care teams internally
Key Requirements
* Minimum 0.6-1 years of experience in visa processing or travel documentation
* Strong knowledge of Schengen, UK, US, Canada, UAE, and Southeast Asia visa processes
•• Detail-oriented with strong organizational skills
* Proficient in Microsoft Office and basic CRM tools
• Ability to handle pressure, deadlines, and multiple cases simultaneously